A quick guide to how SMAX works and to explain what has changed versus HP Service Manager. How to search and find information, how to request help and find updates.
How to login to the Redcentric service portal using your username and password and view your dashboard and service tiles which enable you to drill down and filter by service.
How to use the search bar or the virtual agent using keywords to find news, articles and support and service request forms. How to view requests made by others.
How to select and log requests for support to resolve an issue. How to search for a service offering with a keyword search and select a service request to complete and submit.
How to check for progress on your own requests in ‘My Requests’ and to see ‘Public Requests’ which are requests which have been made by others in your organisation.
We welcome suggestions and feedback on SMAX and would like to hear of any enhancements you would like to see. These will be reviewed on a 4-weekly basis and selected for prioritisation.