SMAX Overview

A quick guide to how SMAX works and to explain what has changed versus HP Service Manager. How to search and find information, how to request help and find updates.

Login to SMAX

How to login to the Redcentric service portal using your username and password and view your dashboard and service tiles which enable you to drill down and filter by service.

Searching for assistance

How to use the search bar or the virtual agent using keywords to find news, articles and support and service request forms. How to view requests made by others.

Logging a request

How to select and log requests for support to resolve an issue. How to search for a service offering with a keyword search and select a service request to complete and submit.

Getting updates

How to check for progress on your own requests in ‘My Requests’ and to see ‘Public Requests’ which are requests which have been made by others in your organisation.

Let us know your feedback on SMAX

We welcome suggestions and feedback on SMAX and would like to hear of any enhancements you would like to see. These will be reviewed on a 4-weekly basis and selected for prioritisation.



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