Create efficiencies with your processes and give your candidates a more personal touch.

Managed IT services for recruitment agencies

Enhance your recruiting processes. With an increased pool of candidates following the rise of remote working, finding the right candidate for your clients is now more important than ever. Providing a personal service gives your clients and candidates a stand-out experience with your recruitment agency.

Giving your staff greater insights into a wide pool of CVs and allowing them to easily communicate makes life simpler for everyone. Technology can support your recruitment agency to drive efficiencies in shortlisting CVs, scheduling interviews and communicating, using the most suitable platform for that touch point.

We work in partnership with 100’s of UK organisations including:

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Enable anywhere and anytime access to your services, applications and data. Integrate your various platforms to create working efficiencies and a cohesive experience for your candidates.

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Unified communications

Provide one platform for your staff’s communication channels including instant messaging, video and telephony.

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Connect your offices and remote workers securely to your systems and data with a network that provides reliability and assured availability.

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Call reporting and management

Gain greater insight into your calls and missed calls, so you meet your client and candidates’ needs.

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Contact centre

Centralise inbound communications from your web enquiries, online chats, calls and social media, funnelling enquiries to the relevant department based on enquiry type and agent availability.

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Protect your brand’s reputation as well as candidate and client data from core infrastructure to end points.

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Data backup

Backup and recover quickly and easily in the event of a breach or incident, minimising any disruption to you or your clients.

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IP telephony

Create working efficiencies by centrally managing your voice platform across offices, removing the need and cost of on-premises PBXs.

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Call recording

Support your employees with their training and development by using recorded calls to give them best in class examples to provide a better experience.

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Improve your processes for your recruitment agency

Create efficiencies for your employees and allow them to make more informed decisions and provide a personal experience for your candidates and clients with the support of assured and available IT solutions. Improve your process and drive improvements such as:

Efficiencies through automation

Free up your employees’ valuable time by automating administrative and low-level tasks, driving efficiencies and reducing errors between systems and processes. Automating processes allows your agency to save time on shortlisting candidates, fill positions quicker and deliver a faster and smoother experience for candidates.


Reliable interview software

Centralise your communication platforms and always be available to customers and clients. Use one platform for your internal communications, using persistent chat and availability status for your colleagues, as well as for your recorded video interviews with candidates and centralising discussion channels with clients for roles.

Centralise enquiries

Clients and candidates use multiple methods to interact with your agency, creating disparities and impacts their experience with your business. An omnichannel solution brings together your multiple communication methods such as calls, online chat, social media and email enquiries into one platform. This way you can have sight of all communications and handle recruitment requirements based on the best team members, no matter the enquiry method used.


Enhanced candidate experience

Creating a streamlined, more efficient and positive experience for your candidates reduces their needs to talk to competitor recruitment agencies, allowing you to attract and retain talent pipeline, fill your roles quicker and drive revenue back into your business faster.

Bridge communication gaps

Get back to your clients quickly and more efficiently to create a personal long-lasting relationship that will keep them coming back to your recruitment agency. Integrate your call management platform with your CRM, enabling you to create alerts if you’ve received a missed call from a client and come back to them without them leaving you a message.


Manage broader pool of candidates

Effectively managing your candidates is essential to your recruitment agency’s success. With the increase of remote working clients are no longer looking to attract candidates within a commutable area, but the right candidate with the skills set and ethos to match their company values. Manage a broader candidate pool, use semantic search to narrow down experience and interests to shortlist for your clients more efficiently.


Informed decisions

Allow your staff to make informed decisions through secure access to candidate information across your organisation and the use of recruitment data and metrics. A centralised cloud environment reduces the hassle of collecting and processing data across multiple locations and disparate systems.

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The telephony services we have are absolutely critical. If you have poor communications, call quality, and lines that don't work, then we'd lose reputation and business wouldn’t get done. We don't have to worry about any of that with Redcentric.

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