Empower your teams’ communication with Redcentric’s Microsoft Teams Direct Routing.

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Seamless Microsoft Teams voice integration

Enhance Microsoft Teams with Redcentric’s integrated voice features, enabling direct PSTN calling and global connectivity within the familiar Teams interface. Our Direct Routing simplifies communication, boosting productivity and ensuring reliable connections whether in-office or remote. Extend Mobile for Microsoft Teams facilitates collaboration remotely and minimises costs by deploying Teams-enabled eSIMs in personal devices. Deliver a superior mobile calling experience, improving user engagement through the native phone dialler.


What makes our Microsoft Teams Direct Routing different?

We ensure your advanced business phone services (Call Centres, Hunt Groups, Receptionist, Call Recording) can be incorporated into your Microsoft Teams voice solution to provide a seamless move.


Management of core voice platform to provide reliability

Able to deliver Microsoft Teams calling at speed

Able to deliver Microsoft Teams calling at speed

Management of core voice platform to provide reliability


Seperate business & personal calls, without needing Mobile Device Management

Optimised application performance

Advanced integrated call features and services

Delays the need for more bandwidth and without compromising security

Cost effective call plans to suit your needs (single call tariff or bundles)

Get more from your Microsoft Teams calling solution

Increase workforce productivity, enhance customer experience

The productivity tools of Microsoft Teams are available regardless of location, allowing remote workers to stay connected and collaborate, ensuring customer enquiries are completed swiftly and effectively.


Reduced telephony costs

Redcentric’s Microsoft Teams Direct Routing allows you to make the most of your existing Microsoft 365 licences, lowering costs and maintaining the quality and reliability of your communication infrastructure.


Cloud innovation  Reduce company owned mobiles and provide remote workers with eSIMS for their personal devices to cut costs and improve ESG scores.

Business Communication solutions

Enhanced communication capabilities

Layer additional value-added telephony capabilities seamlessly on top of your Microsoft Teams calling. Our comprehensive suite includes:

  • Fixed and Mobile Call Recording: Capture and analyse important conversations for compliance, training, and quality assurance purposes.
  • Call Analytics: Provide actionable insights into call patterns and trends, helping you make informed decisions and optimise your communication strategies.
  • Voice AI Technology: Analyse conversations, enabling you to understand customer emotions and sentiments better.
  • Request Queue Call-back: Allows customers to request a call-back, reducing wait times and improving satisfaction.

Key features of our Microsoft Teams Direct Routing service:

  • Complete enterprise voice solution
  • PSTN calling
  • Tariff flexibility & calling plans
  • Global PSTN connectivity
  • High availability architecture
  • Native eSIM mobile solution
  • Scalable telephony solution
  • Number management and porting
  • Inbound overlay services (e.g. Hunt Groups, IVR and Call Centre)
  • Call termination
  • Call security and voice resilience

Are you ready to transform your Microsoft Teams calling experience?

Contact Redcentric today and discover how our Direct Routing solution can empower your business.

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