UNIFIED COMMUNICATIONS

Empower your workforce with unified communications. Combine voice, video and messaging into a single, secure platform backed by our high-availability network.

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Unified Communications As A Service (UCaaS)

Modern business demands more than just a traditional desk phone. To stay competitive, you need cloud unified communications that allow your teams to work from anywhere, on any device, without compromising on quality or security.

Our unified communications platform simplifies the complexity of connecting a hybrid workforce. By consolidating your voice, instant messaging, and video conferencing into one fully managed ecosystem, we help you enhance operational efficiencies and foster more impactful engagements with your customers and partners.

Redcentric’s high-availability network, carrying both voice and data, together with its Unified Communications service enables rapid communication between locations and has helped improve patient management and care.

What are the main advantages of using our unified communications solutions?

You can transform the way your team communicate through our enterprise unified communications service, delivering key benefits across your whole organisation, including:

Boost efficiency with a single unified communications platform. We integrate voice, video and messaging into one interface, allowing your teams to check availability and collaborate instantly, reducing email clutter and streamlining daily workflows.

Empower your team to work from anywhere. Our unified communication services natively integrate with mobile devices via extended eSIM technology, ensuring your team enjoys the same secure, compliant connectivity on the road as in the office.

Enhance customer accessibility with intelligent routing, ensuring faster connections to the right individuals. By improving responsiveness with advanced unified communications, you deliver a seamless, professional experience that meets modern service expectations.

Eliminate capital expenditures and lower the overall cost of ownership by leveraging the flexibility to scale users as needed. Pay only for the services you use, ensuring a cost-effective approach to unified communication.

Unified Communications as a Service (UCaaS) features

Our cloud-based unified communications service delivers a comprehensive set of capabilities that include:

Presence
Instant messaging / persistent chat
Unified inbox
IP telephony
Softphone

Mobile convergence
Desktop integration
Voice & video conferencing
CRM integration
Document sharing

Integrate Cisco Webex with Microsoft Teams

With the Webex cross-launch for Microsoft Teams, you can embed enterprise-grade Cisco calling directly into the Teams interface.

This creates a seamless unified communication and collaboration hub. It allows you to retain the reliability of your existing Cisco voice infrastructure while providing your employees with the centralised Microsoft platform they prefer – improving adoption and productivity without complex migration.

Why choose Redcentric as your unified communications provider?

Trust our 25+ years of experience to simplify your business communications. We focus on your specific operational needs, delivering a solution that drives positive business outcomes.

Flexible deployment models: Select our multi-tenanted platform for rapid deployment, or a dedicated unified communication system tailored specifically to your organisation’s unique requirements.
Resilient by design: Your communications are securely hosted in our high-availability UK data centres, ensuring industry-leading uptime and data sovereignty.
Fully managed: Gain peace of mind knowing your services are always monitored. Our UK-based specialists manage your unified communications solution 24/7 to pre-empt and quickly respond to disruption.
A trusted provider: We hold a wide range of accreditations so you can have confidence in our abilities as a specialist unified communications provider.

Unified communications FAQs

What are the core capabilities of a modern unified communications platform?
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A robust cloud-based unified communications solution consolidates multiple distinct tools into one seamless interface to drive efficiency. The essential capabilities include:

Enterprise voice: Replacing legacy hardware with advanced VoIP telephony, offering features like intelligent routing, call recording and seamless forwarding to mobile devices.
Video collaboration: Enabling face-to-face interactions for dispersed teams through high-definition video conferencing, screen sharing and meeting recording.
Real-time messaging: Moving beyond email to instant individual and group chat, allowing teams to make decisions faster and share files securely within a persistent channel.
Presence and collaboration: Allowing users to see colleague availability instantly and collaborate on shared documents in real time, aligning cross-functional teams on goals.

What is the difference between UCaaS and CCaaS?
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While both operate in the cloud, they serve different primary audiences.

UCaaS (Unified Communications as a Service): This is focused on internal collaboration. It connects your employees via voice, video and chat to improve productivity and daily workflows.
CCaaS (Contact Centre as a Service): This is focused on external customer experience. It provides the tools your agents need to handle high volumes of inbound customer interactions across phone, email, webchat and social media, usually involving advanced queuing and analytics.

Do I need a specific internet connection to run unified communications for my business?
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While some unified communications suppliers rely on the public internet, we recommend using a dedicated, high-speed internet connection. As your ISP and voice provider, we can prioritise your voice traffic across our networks to guarantee crystal-clear call quality.

Discuss your unified communication requirements

Ready to streamline your collaboration? Contact us to find out how our enterprise unified communications solutions can improve productivity and reduce costs. Simply complete the form, and we will connect you to one of our technical experts.

Unified communications

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Managed Communications

By prioritising effective communication channels and fostering a culture of collaboration, we aim to elevate your organisational dynamics, making a positive impact on both internal processes and external interactions.

Business Communications Solutions

Hosted IP Telephony

Adapt your business communications through IP telephony, enabling scalable and flexible solutions to bolster call routing and incorporate advanced communication features.

Managed IP Telephony

IT Collaboration

Equipping your business with the essential tools to facilitate collaboration among teams, fostering synergy and enabling the delivery of exceptional outcomes.

Managed Collaboration Solutions

Omnichannel

Centralise your communications to cultivate a uniform customer experience across various channels, encompassing web chat, email, social media, SMS, WhatsApp, and calls.

Omnichannel Contact Centre Solutions

SIP Trunks

Maximise the utility of your current investments while transitioning toward scalable cloud telephony functionality. Our focus on SIP Trunks facilitates a seamless integration, empowering your communication infrastructure with enhanced flexibility and efficiency.

SIP Trunks

Cloud Telephony

Effective communication across your business is essential. Our approach to cloud-based telephony is centred around providing instant, flexible, and scalable business calling solutions, to drive efficiency.

Managed Cloud Telephony