Medivet partners with Redcentric to improve customer calling experience

We’re delighted to announce that Medivet will be partnering with Redcentric to deliver an ambitious programme of digital transformation across the group.

Medivet is a veterinary owned and led group with over 400 branches with 27 state-of-the-art veterinary centres across the UK. Redcentric will be delivering new hosted telephony as part of a programme to transform the customer experience when contacting practices.

With continued growth in recent years, the omnichannel cloud telephony will allow Medivet to rapidly onboard new sites and offer greater flexibility for customers in how they contact the practices helping to deliver a consistently high-quality experience. The solution will enable calls to be made to contact centres and centralise customer interactions across multiple communication channels. While providing greater flexibility to make calls from any location or device, centralised call recording will allow Medivet’s experts to report on call performance across the group allowing for further improvements in the customer calling experience.

Integration and collaboration across businesses within the group is key to supporting growth and the solution will provide a streamlined experience and be fully supported and managed 24/7 by the Redcentric team to ensure that Medivet can focus on its core mission and continue to deliver exceptional care to its customers whenever its needed.

To find out more about Redcentric’s omnichannel contact centre, read more here:

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