PATIENT CALLBACK SERVICE

Improve patient access and reduce call wait times with Keep My Place in the Queue (KMPIQ).

Keep My Place in the Queue

In busy medical practices, patients can often feel frustrated when left on hold. KMPIQ transforms this experience by allowing patients to request a callback while maintaining their position in the queue. They can go about their day and receive a call when staff are available, reducing abandoned calls and improving communication.

This service not only helps improve patient interactions but also reduces missed appointments, leading to overall efficiency in your practice. Plus, the flexibility to activate KMPIQ during peak periods ensures you’re always ready to manage call volumes effectively.

Automated Receptionist Callback (ARC)

In conjunction with our clinical system integration, patient information is automatically identified, ensuring a seamless and personalised experience. Patients can also request a callback directly from your practice’s website, offering future-proof convenience for patient engagement. Offering patients the option to request a callback not only improves their experience but also relieves pressure on your team during peak hours.

Create smarter working advantages with a patient callback solution

The benefits that Keep My Place in the Queue offers your team and patients include:

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Fewer abandoned calls

Patients stay in the queue without staying on hold

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Happier patients

Reduce frustration with improved access to your services.

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Flexible call management

Activate or deactivate during busy times.

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Website callback requests

Patients can request callbacks online for added convenience.

Service improvement

Improved workflow

Automated identification of patient details saves time for your staff.

Discuss your patient calling challenges with an expert

We have a wide range of call solutions that are tailored to meet the needs of healthcare organisations. Schedule a demo to explore the benefits for your staff and patients.

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redcentric

Redcentric

0800 983 2522 sayhello@redcentricplc.com