MANAGED IT SERVICES
As your dedicated, managed IT service provider, we deliver the essential support needed to empower your growth.
As your dedicated, managed IT service provider, we deliver the essential support needed to empower your growth.
As an enterprise managed service provider, we deliver IT solutions that enable your company to succeed, from high availability network to cloud, cyber security and collaboration services. With our managed IT services, you can focus on driving efficiencies, improving customer experience and gaining market share against your competitors.
Some of the IT challenges we’re helping organisations to overcome are:
As your organisation evolves, so will your applications and data. Our managed cloud portfolio includes private, public and hybrid cloud infrastructure and platform solutions, allowing your organisation to migrate and transform across the technology stack. You are comprehensively supported by an experienced and certified managed service provider and backed by service agreements aligned with your availability requirements.
As an IT managed service provider, we deliver a broad range of network services, all designed to meet your specific connectivity needs. Join up geographically dispersed locations and enable your people to confidently connect remotely to your network.
Bring calling, meetings and messaging together under a single managed service. We design, run and support cloud telephony and unified communications so your people can connect from any location and device, so collaboration works for you.
Protect your organisational reputation and business revenues by maintaining the integrity and privacy of mission-critical data and applications. Our IT security solutions are a key component of our managed services, helping you to secure infrastructure and systems and monitor your environments.
We help you make the right IT decisions and put in place a digital infrastructure that addresses your priorities. Whether you are looking to refresh your network, deploy new applications or uplift your communications, our managed IT services can help you create a roadmap to maximise return on your IT investment.
We’ve been supporting organisations to overcome challenges, achieve their requirements and drive success.
Read more of our customer success stories.
Howdens needed to ensure guaranteed network performance in critical trading periods and bring new depots online and into their network quickly to meet growth targets.
Telephony is critical to the success of Hays’ recruitment service, discover how they modernised legacy on-premise telephony systems across 100 offices and over 2000 end users.
HCRG Care Group are one of the UK's leading providers of front-line NHS and social care services, providing high quality care for more than a million people each year.
We start by understanding your current infrastructure, processes and requirements. Taking into account your financial, commercial, resourcing, regulatory and risk perspectives, we use this to create an informed view when tailoring a managed IT service for your organisation.
Our solution architects design your managed service with your outcomes at the centre of the solution. We create network designs with resilience, cloud agility and smarter working communications to bring your teams and customers closer together.
Working as an extension of your team, we ensure that before any implementation or migration, your governance, people, processes and technology are aligned. Our operational readiness checks give you reassurance that preparation work has been diligent and robust, paving the way for a smooth migration to your new managed IT services.
Our service includes round-the-clock monitoring and proactive optimisation, so issues are caught early, and improvements never stop. Your dedicated Account Manager will share concise updates and turn trends into clear next steps that lift availability, improve experience and keep spend in check, ensuring you get the most out of your managed IT services with us.
When looking for a network partner we needed someone we could work with, who was as much as part of my team as my direct reports. We chose Redcentric for their flexibility, ability to be honest and fundamentally the fact they care about the services provided to Hays. They understand the Hays business, understand how we work today and the challenges we are trying to address tomorrow.
As a managed service provider, every partnership we have is built on a set of core values. We create close relationships with our customers, from account managers and service delivery managers to our support team. Each works to the Redcentric standard to provide you with a managed service you can rely on.
Aleksandra Lubavs, Chief Revenue Officer, Redcentric
Using a managed service provider improves your company’s efficiency and security, allowing you to focus on your core business goals.
Some of the key benefits of managed IT services include:
We focus on building long-term partnerships, so our agreements are structured to provide stability and continuous value. Contract lengths can be tailored to the specific service and your commercial requirements. We work with you to establish a term that supports your strategic goals and ensures a strong return on investment.
The main difference is that managed services are proactive, while traditional support is reactive.
Managed IT services: We act as a proactive partner, continuously monitoring your systems to prevent problems before they happen, all for a predictable monthly fee. This approach maximises uptime and aligns with your long-term business goals.
Traditional IT support: This is a reactive service where support is called only after a problem occurs. This often results in variable, hourly costs and potential business disruption while waiting for a fix.
As part of your managed service, you will be assigned a dedicated account manager who serves as your primary point of contact. As your IT solutions company, we provide regular health, performance and cost management reviews to ensure your service is optimised and delivering the results you expect.
Our onboarding process is designed to be seamless and collaborative. It starts with our solution architects designing a service centred on your specific outcomes. We then conduct thorough operational readiness checks, aligning your governance, people and processes before any migration begins. This diligent preparation ensures a smooth and successful transition to your new managed IT service.
Ready to find out how our managed IT services can transform your business and help your teams work more efficiently? Ensure seamless day-to-day operations and find tailor-made IT solutions to fit your exact goals and requirements with our managed services.
Contact our specialist team to discuss your challenges today.
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