Building Society outsources management of network to focus on customer service excellence

17 January 2012

Managed network services from InTechnology delivers guaranteed network connectivity and enhanced IT productivity

The Cumberland Building Society has turned to cloud services provider InTechnology to upgrade its existing wide area network (WAN) to deliver improved performance and free up IT resource so it can focus on delivering customer service excellence.

InTechnology will now provide the equipment, management and support for the Cumberland's corporate network which serves 33 branches of the building society and two Cumberland Estate Agent branches in the North West of England and South West of Scotland.

InTechnology's proactive approach to managing and supporting the network has proved particularly beneficial outside of business hours as the building society's cash machines have to be available around the clock, seven days a week.

Gary Richardson, assistant general manager for IT at Cumberland Building Society said: "Right from the initial pilot study, InTechnology knocked the socks off everyone else. They understood our needs, provided a commercially viable solution and have offered stellar support throughout our partnership."

"InTechnology ticked every one of our boxes. They were cost-effective, offered improved bandwidth, gave us excellent support and future-proofed the service."

Natalie Duffield, sales director, InTechnology said: "With our team looking after the network, the Cumberland's IT staff are free to concentrate on front-end operations. The Cumberland now has the high quality, resilient network service it needs to deliver better connectivity and support its customer service goals."

"These improvements have also been implemented while achieving cost savings over the building society's previous network."

Following a rigorous tender and pilot project, InTechnology was contracted by Cumberland to supply and manage an MPLS-based WAN incorporating its branches and head office, an Internet pipe to the head office offering 24x7 high-speed broadband access, and ADSL circuits to the core network.

Looking to the future, the Cumberland plans to enhance its network yet further by installing a new router from InTechnology with 3G fallback capability to help improve network recovery at all sites.