Telephony & VOIP Services
Many organisations are migrating to a hosted IP telephony environment as their legacy systems reach the end of their life. You need a partner that not only understands converged networks, but one that understands how telephony can fit into your business processes and make them more efficient to ensure the transition is as smooth as possible.
Redcentric has created IP telephony migration strategies for public and private sector organisations that are looking to get more from hosted IP telephony service than just dial tone. Our extensive knowledge of enterprise telephony platforms combined with our proven implementation skills makes us one of the most trusted providers of converged communications in the UK. Our complete IP telephony service offering includes:
- ROI analysis and business case consultation
- Proven process for implementation of greenfield and migration projects
- End-to-end solution design encompassing network QoS requirements, bandwidth security and resilience
- Third party applications integration to provide added functionality
THE BENEFITS OF HOSTED IP TELEPHONY
Increase customer experience
Transfer calls through to relevant staff or department to improve satisfaction
Enable mobility
Redirect calls to mobiles or other landlines to increase employee mobility and availability
Integration with additional features
Meet regulatory requirements with call recording or increase productivity with unified communications
Integrate with existing systems
Integrate with PBX’s using SIP Trunks and streamline efficiencies by integrating with CRM software
Increase productivity
Call reports allowing you to monitor trends and patterns to improve business efficiencies
Reduce costs
Eliminate the need for separate ISDN line rental by using PSTN connectivity for your telephony solution
HOW HOWDENS JOINERY REDUCED COSTS USING HOSTED IP TELEPHONY
When Howdens Joinery looked to modernise its 500 in-house PBX telephony systems, it partnered with Redcentric to move to a highly available, resilient and cost-effective hosted IP telephony platform. It not only reduced capital and operational cost, it also equipped them with a cast-iron disaster recovery strategy for voice and a scalable, flexible option to accommodate future growth.
