Stop sidelining your agents: Why AI Assistance is a must-have, not a nice-to-have
Artificial intelligence assistance is the tool that will empower call agents to achieve customer service stardom. Read more here
Artificial intelligence assistance is the tool that will empower call agents to achieve customer service stardom. Read more here
The UK healthcare scene is in the midst of an exciting makeover. Healthcare providers in the UK are jumping headfirst into the world of omni-channel strategies to revamp patient care. They’re...
Virtual wards provides patients with remote acute care, creating benefits for patients and staff alike. We look at how technology supports virtual wards.
Healthcare is evolving. Discover how digital patient consultations is helping GP surgeries to meet growing demands.
Discover your ideal video conferencing solution after BlueJeans. We help you to explore options, assess your conferencing needs.
Cloud-based telephony offers a whole myriad of benefits. We discuss how the £240m government fund can enable GP's with improved patient care.
In this article we look at the various ways a Microsoft Teams Omnichannel solution can support you in enhancing your customer’s experience.
Thirty years ago, the customer service department was typically a binary play, handling posted letters or complaint forms and telephone calls. Twenty years ago, that world started to evolve, with...
Whether mandated by a formal ESG policy or merely prompted by a desire to ‘do their bit’, organisations are ramping up their sustainability and environmental action plans. The race is very much on...
How does IT build an agile operating model to support an ever-changing working environment? We look at some of considerations and blockers as organisations start their journey.
Productivity tools enable your teams to work better, but with various solutions available how do you start to create your digital workspace?
For retailers, providing excellent customer service is crucial. Discover how retailers using Microsoft Office 365 to deliver faster, more productive results.