Is your contact centre rolling with omni-channel or hanging onto multichannel? Knowing the difference can make or break your customer experience and even impact your success. Dive in to find out why...
Microsoft Copilot's integration into Microsoft licensing packages and security best practices, positions Copilot AI companion for businesses.
Redefine your customer support game with seamless omni-channel experiences. Learn why it's time to break free from siloed support systems.
Artificial intelligence assistance is the tool that will empower call agents to achieve customer service stardom. Read more here
The UK healthcare scene is in the midst of an exciting makeover. Healthcare providers in the UK are jumping headfirst into the world of omni-channel strategies to revamp patient care. They’re...
Virtual wards provides patients with remote acute care, creating benefits for patients and staff alike. We look at how technology supports virtual wards.
Healthcare is evolving. Discover how digital patient consultations is helping GP surgeries to meet growing demands.
Discover your ideal video conferencing solution after BlueJeans. We help you to explore options, assess your conferencing needs.
Cloud-based telephony offers a whole myriad of benefits. We discuss how the £240m government fund can enable GP's with improved patient care.
In this article we look at the various ways a Microsoft Teams Omnichannel solution can support you in enhancing your customer’s experience.
Thirty years ago, the customer service department was typically a binary play, handling posted letters or complaint forms and telephone calls. Twenty years ago, that world started to evolve, with...
Whether mandated by a formal ESG policy or merely prompted by a desire to ‘do their bit’, organisations are ramping up their sustainability and environmental action plans. The race is very much on...