Modern legal and finance firms: How call recording and omnichannel contact centres drive client value
Discover how call recording and omnichannel contact centres drive client value in modern legal and finance firms.
The infrastructure imperative: How legal and finance firms are meeting client expectations in a digital world
Hybrid work, AI, and real-time collaboration are here, is your infrastructure fit for the future?
Enhancing customer experience: the strategic role of personalisation in omnichannel contact centres
Meet rising customer expectations with AI-powered omnichannel contact centres - personalised, seamless, and scalable support across every channel, 24/7.
How call recording and Geomant benefit legal firms
Find out how advanced call recording solutions help legal firms enhance client interactions, ensure compliance, and streamline operations in a complex regulatory landscape.
Meeting your citizens’ needs with omnichannel service
Discover how an omnichannel approach can transform public sector services to meet modern expectations, enhance accessibility, and build citizen trust.
Redcentric is first partner to deliver CX Analytics for Microsoft Teams to the marketplace in the UK
With the recent launch of Akixi’s CX Analytics for Microsoft Teams, we’re excited to be the first partner to be able to deliver this innovative solution to market.
Enhancing your customer experience with the latest omnichannel features
Reputation, retention, and customer satisfaction are the cornerstones of successful businesses, and delivering an exceptional customer experience to support this is paramount. Omnichannel solutions...
Enhance your call routing with Text-to-Speech
Are you tired of the tedious process of recording messages for your phone system? We look at how our bespoke text-to-speech application can transform your telephony experience.
Why Microsoft Copilot (Bing Chat Enterprise) is a real enabler for businesses looking to use AI
Microsoft Copilot's integration into Microsoft licensing packages and security best practices, positions Copilot AI companion for businesses.
Redcentric is poised to help GPs in primary care to access government funds and make the transition to new digital telephone services
Cloud-based telephony offers a whole myriad of benefits. We discuss how the £240m government fund can enable GP's with improved patient care.
Omnichannel Microsoft Teams: Empowering your organisation to enhance customer experience
In this article we look at the various ways a Microsoft Teams Omnichannel solution can support you in enhancing your customer’s experience.
If only all carbon reduction was this eSIMple
Whether mandated by a formal ESG policy or merely prompted by a desire to ‘do their bit’, organisations are ramping up their sustainability and environmental action plans. The race is very much on...
Get your calls to work smarter for your legal firm
How can legal firms drive additional value from their Microsoft Teams investments? We look at overlaying new capabilities to optimise productivity, client service and revenues.
Top tips on using technology to thrive
When looking towards the future and considering how your organisation can thrive, read our tips on reviewing and using technology to thrive
What is cloud collaboration?
When Cloud collaboration happens in an unregulated environment that can’t be audited, where intellectual property can’t be protected, and where data and network security can’t be guaranteed,...