Meet rising customer expectations with AI-powered omnichannel contact centres - personalised, seamless, and scalable support across every channel, 24/7.
Find out how advanced call recording solutions help legal firms enhance client interactions, ensure compliance, and streamline operations in a complex regulatory landscape.
Discover how an omnichannel approach can transform public sector services to meet modern expectations, enhance accessibility, and build citizen trust.
The ability to swiftly identify and resolve customer complaints is a critical factor of success. It sets you apart from your competitors, enhances your customer satisfaction and improves employee...
In today’s fast paced world, seamless communication is crucial to ensuring efficient operations and excellent customer service. At Redcentric, we understand the challenges faced by organisations in...
Akixi CX Analytics for Microsoft Teams is a game-changer for every single organisation that has invested in Microsoft Teams and wants greater visibility of calls to improve operational efficiency and...
With the recent launch of Akixi’s CX Analytics for Microsoft Teams, we’re excited to be the first partner to be able to deliver this innovative solution to market.
Reputation, retention, and customer satisfaction are the cornerstones of successful businesses, and delivering an exceptional customer experience to support this is paramount. Omnichannel solutions...
Omni-channel communication is a game-changer in handling increasing customer expectations and an increasing number of customer touchpoints.
Are you tired of the tedious process of recording messages for your phone system? We look at how our bespoke text-to-speech application can transform your telephony experience.
Is your contact centre rolling with omni-channel or hanging onto multichannel? Knowing the difference can make or break your customer experience and even impact your success. Dive in to find out why...
Microsoft Copilot's integration into Microsoft licensing packages and security best practices, positions Copilot AI companion for businesses.
Redefine your customer support game with seamless omni-channel experiences. Learn why it's time to break free from siloed support systems.
Artificial intelligence assistance is the tool that will empower call agents to achieve customer service stardom. Read more here
The UK healthcare scene is in the midst of an exciting makeover. Healthcare providers in the UK are jumping headfirst into the world of omni-channel strategies to revamp patient care. They’re...
Virtual wards provides patients with remote acute care, creating benefits for patients and staff alike. We look at how technology supports virtual wards.
Healthcare is evolving. Discover how digital patient consultations is helping GP surgeries to meet growing demands.
Discover your ideal video conferencing solution after BlueJeans. We help you to explore options, assess your conferencing needs.
Cloud-based telephony offers a whole myriad of benefits. We discuss how the £240m government fund can enable GP's with improved patient care.
In this article we look at the various ways a Microsoft Teams Omnichannel solution can support you in enhancing your customer’s experience.
Thirty years ago, the customer service department was typically a binary play, handling posted letters or complaint forms and telephone calls. Twenty years ago, that world started to evolve, with...
Whether mandated by a formal ESG policy or merely prompted by a desire to ‘do their bit’, organisations are ramping up their sustainability and environmental action plans. The race is very much on...
How does IT build an agile operating model to support an ever-changing working environment? We look at some of considerations and blockers as organisations start their journey.
Productivity tools enable your teams to work better, but with various solutions available how do you start to create your digital workspace?
For retailers, providing excellent customer service is crucial. Discover how retailers using Microsoft Office 365 to deliver faster, more productive results.
With the right technology, you can accelerate your onboarding and induction process. We look at three different ways to support your organisation.
How can legal firms drive additional value from their Microsoft Teams investments? We look at overlaying new capabilities to optimise productivity, client service and revenues.
Discover how you can use the Cisco Webex application to give you the flexibility to use Microsoft Teams for both internal and external calls.
When looking towards the future and considering how your organisation can thrive, read our tips on reviewing and using technology to thrive
Users want to work within a single interface across different devices for calling, messaging and meetings. Read how collaboration helps teams.
How did organisations keep direct dials, hunt groups and compliance in place when enabled their staff to work from home? We discuss in our blog.
How are Call2Teams, PTSN capability from within MS Teams, helping organisations? We asked our customers their five key benefits.
With organisations having to quickly mobilise unified communication tools to support home working, is now the time to review the security of these systems?
Give your O365 users a Microsoft Teams PSTN calling function with Call2Teams™. There’s no doubt that Microsoft Teams has been a...
When Cloud collaboration happens in an unregulated environment that can’t be audited, where intellectual property can’t be protected, and where data and network security can’t be guaranteed,...
We have the skills, the experience and the ability to deliver a ‘best fit’ meeting and collaboration solution for your business. Since the word ‘Skype’ became a slang term for a video call and...
Have a Vision Before you even get to define your business case, proactively engage with your end users to understand how they work today, find out what’s important and how the introduction of a...
According to recent research by CompTIA only 4% of firms have actually rolled out a full Bring Your Own Device (BYOD) policy. In it’s Third Annual Trends in Enterprise Mobility research, CompTIA...
Communication technology is so ubiquitous in our personal lives that we forget it can be a challenge to implement effective communication technology in the workplace. Decades of siloed infrastructure...
Unified Communications (UC) solutions are moving into the cloud, at pace, and this year, with particular focus on collaboration as a UC adjunct, will function as the tipping point for this migration....