Meet rising customer expectations with AI-powered omnichannel contact centres - personalised, seamless, and scalable support across every channel, 24/7.
Find out how advanced call recording solutions help legal firms enhance client interactions, ensure compliance, and streamline operations in a complex regulatory landscape.
Discover how an omnichannel approach can transform public sector services to meet modern expectations, enhance accessibility, and build citizen trust.
The ability to swiftly identify and resolve customer complaints is a critical factor of success. It sets you apart from your competitors, enhances your customer satisfaction and improves employee...
In today’s fast paced world, seamless communication is crucial to ensuring efficient operations and excellent customer service. At Redcentric, we understand the challenges faced by organisations in...
Akixi CX Analytics for Microsoft Teams is a game-changer for every single organisation that has invested in Microsoft Teams and wants greater visibility of calls to improve operational efficiency and...
With the recent launch of Akixi’s CX Analytics for Microsoft Teams, we’re excited to be the first partner to be able to deliver this innovative solution to market.
Reputation, retention, and customer satisfaction are the cornerstones of successful businesses, and delivering an exceptional customer experience to support this is paramount. Omnichannel solutions...
Omni-channel communication is a game-changer in handling increasing customer expectations and an increasing number of customer touchpoints.
Are you tired of the tedious process of recording messages for your phone system? We look at how our bespoke text-to-speech application can transform your telephony experience.
Is your contact centre rolling with omni-channel or hanging onto multichannel? Knowing the difference can make or break your customer experience and even impact your success. Dive in to find out why...
Microsoft Copilot's integration into Microsoft licensing packages and security best practices, positions Copilot AI companion for businesses.