Krome Technologies is a vendor agnostic technology consultancy operating nationwide out of offices across Surrey and Manchester. Krome work in partnership with its clients, assessing key business objectives and implementing the technology solutions that will help achieve them. Krome’s business model combines industry-leading technology accreditations with educated and diligent business managers, supported by a large team of experienced technical consultants. Their success comes from providing clients with unrivalled technical expertise along with extremely high service levels.

Early in both companies’ histories there was a clear cultural and technical alignment between Krome and Redcentric. The two have been partners for over a decade, with Krome using Redcentric’s colocation and connectivity services to deliver an increased selection of excellent technology consultant services. 24/7/365 on-site technical support from Redcentric provides Krome with the reliability they need to look after their customers. And Redcentric’s quick-to-respond account management has supported Krome’s business growth over the years of working together.


Increased customer satisfaction

VP plc - More productive sites as a result of significantly reduced downtime icon

50% reduction in lost engineering time

LumiraDx Care Solutions - Enhanced patient care with instantly available information icon

100% power uptime and 99.999% on network

The Challenge

Krome had worked with other colocation providers in the past but had struggled with the fact that they didn’t really have 24/7 access, connectivity offerings were limited, and their account managers were slow to respond when contacted.

Since Krome pride themselves on their customer service record, they were being let down by their colocation partners not supporting them and were running the risk of disappointing their clients.

They needed a data centre operator who had more sophisticated connectivity options and shared their culture on customer service. This, combined with the fact that our Surrey site is conveniently close to theirs, led to them taking services with Redcentric.

Rupert Mills, Director at Krome said,

We have grown our footprint across sites because of the service and the way you run your data centre.

We continually recommend Redcentric over the other colocation sites across the South East.

Why they chose Redcentric

  • Krome needs to provide 24/7 support to their clients. Other data centres hadn’t provided “true” 24-hour access and waiting times had led to lost engineering time. Redcentric’s efficient data centre access process has allowed Krome to save precious hours of engineering time.
  • A priority of Krome’s is to respond promptly to customer pricing requests. Redcentric’s account managers are responsive, professional and always on-hand to help and assist in any way they can.
  • Redcentric offers an impressive range of connectivity solutions, with Redcentric providing Krome with leased lines, point to point connections between Krome’s site and Redcentric, and multiple other connectivity solutions for Krome’s clients
  • Being a people-focussed infrastructure management company means Redcentric matches Krome’s customer service values and is committed to supporting Krome and their end clients as much as possible.
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Redcentric Support




0800 983 2522