Krome Technologies is a vendor agnostic technology consultancy operating nationwide out of offices across Surrey and Manchester. Krome work in partnership with its clients, assessing key business objectives and implementing the technology solutions that will help achieve them. Krome’s business model combines industry-leading technology accreditations with educated and diligent business managers, supported by a large team of experienced technical consultants. Their success comes from providing clients with unrivalled technical expertise along with extremely high service levels.
Early in both companies’ histories there was a clear cultural and technical alignment between Krome and Redcentric. The two have been partners for over a decade, with Krome using Redcentric’s colocation and connectivity services to deliver an increased selection of excellent technology consultant services. 24/7/365 on-site technical support from Redcentric provides Krome with the reliability they need to look after their customers. And Redcentric’s quick-to-respond account management has supported Krome’s business growth over the years of working together.
Krome had worked with other colocation providers in the past but had struggled with the fact that they didn’t really have 24/7 access, connectivity offerings were limited, and their account managers were slow to respond when contacted.
Since Krome pride themselves on their customer service record, they were being let down by their colocation partners not supporting them and were running the risk of disappointing their clients.
They needed a data centre operator who had more sophisticated connectivity options and shared their culture on customer service. This, combined with the fact that our Surrey site is conveniently close to theirs, led to them taking services with Redcentric.
Rupert Mills, Director at Krome said,
We have grown our footprint across sites because of the service and the way you run your data centre.
We continually recommend Redcentric over the other colocation sites across the South East.