Delivering highly available solutions that organisations can rely on to improve productivity and performance.
Supporting your productivity for you to deliver on the promises made to your customers.
Helping organisations to address operational, financial and regulatory challenges at speed.
Create an agile organisation which responds quickly to evolving customer needs and new challenges.
Enabling and empowering organisations to connect, communicate and collaborate.
Deliver the tools your organisation needs to be more productive; allow employees to work more efficiently and deliver far more effective outcomes for your customers.
Enabling business continuity for your employees and customers.
Avoid organisational disturbance retaining service availability under circumstances which would impact your organisation.
Connecting your systems, people and customers with a network that is agile, secure and resilient.
Leverage the scalability, resilience and convenience of the cloud to support your growth and enable innovation.
Helping you to create a more collaborative organisation, delivering a customer experience that sets you apart.
Protecting every part of your organisation while enabling your end-users to securely access the systems and data they need.
Combining experience and expertise to help our customers maximise their investment in technology.
Delivering efficient, secure and flexible IT solutions for the UK public sector, providing significant cost savings, increased productivity and efficiencies.
Align your services to the ever-changing needs of your citizens, patients, students and tenants utilising a range of managed services via the Internet, HSCN or PSN.
Providing connectivity to the health and social care network.
Connect both your IT infrastructure and people securely onto the HSCN network. Drive additional value for your end users and patients with secure remote access, public cloud connectivity and guest wi-fi.
Securely connecting you to the Public Services Network.
Purchase secure network and cloud services with the peace of mind that these meet data protection requirements and operate to the approved government standards.
Redcentric is a managed service provider. We deliver highly available network, cloud and collaboration solutions that help public and private sector organisations succeed.
We underpin our assured solutions with the best possible standards reflected by our accreditations.
Always looking to attract, develop and retain the best possible talent.
Our four UK data centres (Harrogate, London, Reading and Cambridge) provide geographically dispersed, highly secure computing environments, providing the ideal IT foundation for your business.
Working with industry leaders to deliver the best possible managed service to our customers.
We understand the value and are committed to having a positive effect in the community.
Take a look at the latest from Redcentric, our thoughts, news and upcoming events.
Discover more about the technology that can help you succeed through our insightful guides, white papers and videos.
Greater insight to drive and enhance the customer call experience.
The way you communicate impacts customer retention and experience. Drive customer service with call data which is presentable and reportable. Identify peak call periods and call waiting times, analyse calls to inform decision-making and use ‘Smart Missed Calls’ to meet customer expectations.
Our cloud-based call reporting and management software, based on award-winning software from Akixi, provides you with the insight to lead process changes, improve your call handling, streamline your inbound calls and deliver greater organisational efficiencies.
One Saturday morning, following some out of hours test calls, one of the depots called me and said they were going through their ‘Smart Missed Calls’ list and then calling back to help with new enquiries or queries. Whilst it was a test call that this depot had spotted, it really showed the value the Akixi missed calls reporting was adding.
There are many benefits that you will gain from greater insights into your call traffic and processes including:
View real-time call traffic activity, respond quickly and dynamically to your changing customer needs.
Turn missed calls into revenue. From your call analytics identify areas or times calls are being missed to fill any demand spikes or support a proactive customer service by calling back lost customers.
Identify potential call routing issues, helping you to ensure your customer communications are smooth, reducing drop-off rate and keeping customer experience high.
Align your staffing to peak call times. Call analytics help you to identify call trends in different departments, allowing you to move staffing to meet customer demands, further reducing wait times and increasing call experience.
Discover how your calls are being handled. Our call reporting software gives you insights into call waiting times, call duration, inbound/outbound calls and abandon call times.
Fully customisable and branded dashboards. Display real-time call statistics to show KPIs and keep your teams motivated.
Use your communications to set you apart from the competition. Deliver a greater customer experience, support your team’s productivity and create a highly available workforce.
Discover more
Our call reporting and management software delivers you:
Get insights and work with a trusted team to understand your call analytics. We host your solution in our highly resilient and secure cloud, layering your call analytics on top of your Redcentric IP telephony or PSTN calling solution.
We get to know your business and what you’re looking to achieve. Our experience in understanding call analytics to design call flows and driving an increased call experience can be seen for organisations such as Howdens, Armstrong Watson and The Practice Group.
Discover more about the capabilities and benefits of call management software, simply complete the form.
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