COMMUNICATIONS & COLLABORATION
By prioritising effective communication channels and fostering a culture of collaboration, we aim to elevate your organisational dynamics, making a positive impact on both internal processes and external interactions.
By prioritising effective communication channels and fostering a culture of collaboration, we aim to elevate your organisational dynamics, making a positive impact on both internal processes and external interactions.
At the core of every thriving organisation lies effective communication. It serves as the linchpin for collaboration among your team members, bridges the gap in a geographically dispersed workforce, and serves as the conduit for delivering an outstanding customer experience.
Our mission is to empower you in leveraging the complete benefits of contemporary business communication tools. From desktop solutions to mobile interfaces, and from remote offices to the boardroom, we facilitate a seamless integration. Our approach centres on enabling smarter working practices, thereby enhancing the productivity and effectiveness of your workforce. This transformation not only fortifies your internal operations but also positions you as highly responsive to the evolving needs of your customers. Our dedicated focus on Communication and Collaboration ensures that your organisation excels in fostering meaningful connections and delivering unparalleled experiences.
Adapt your business communications through IP telephony, enabling scalable and flexible solutions to bolster call routing and incorporate advanced communication features.
Hosted IP Telephony
Ensure seamless communication across devices with instant messaging, video, and web conferencing, integrating technologies for effortless and efficient interactions with your team and clients.
UCaaS Solutions
Centralise your communications to cultivate a uniform customer experience across various channels, encompassing web chat, email, social media, SMS, WhatsApp, and calls.
Omnichannel Solutions
Maximise the utility of your current investments while transitioning toward scalable cloud telephony functionality. Our focus on SIP Trunks facilitates a seamless integration, empowering your communication infrastructure with enhanced flexibility and efficiency.
SIP Trunk Service
Effective communication across your business is essential. Our approach to cloud-based telephony is centred around providing instant, flexible, and scalable business calling solutions, to drive efficiency.
Managed Cloud Telephony
Gain insights into your organisation's performance with smart missed call reports, call analysis, and team charts, empowering you to optimise communication and improve efficiency.
Call Reporting SolutionsEmpower your teams for heightened productivity through enhanced collaboration, responsiveness, and increased availability for your customers. Explore the myriad ways in which communication solutions can bolster your efficiency, enabling you to work smarter and achieve optimal results.
Empower your teams to collaborate seamlessly and expedite project delivery. Features such as real-time co-authoring of documents, instant messaging (IM), video, and voice functionalities simplify the sharing of knowledge and experiences among users, enhancing overall efficiency and productivity.
Redirect or empower your employees to have identical numbers and functionalities as a softphone on both their desktop and mobile devices. Craft a customised voice business continuity plan to fortify your communications, ensuring seamless operation regardless of the situation or location from which your teams need to work. This strategic approach guarantees a robust and consistent communication infrastructure, optimising accessibility and functionality.
Facilitate remote and home working, ensuring accessibility for your customers to connect with the right person regardless of their location. Your employees can enjoy a multitude of economic, environmental, and societal benefits. Our focus on communication empowers your organisation to embrace flexible work arrangements, fostering efficiency, sustainability, and positive societal impact.
Reveal invaluable insights and enact automated actions by analysing your call recording data. This not only saves time but also boosts efficiency, facilitating rapid decision-making and proactive measures to ensure customer satisfaction and risk mitigation. Our commitment to communication underscores the intelligent utilisation of data, optimising your processes for superior outcomes.
Facilitate seamless connections for your customers to reach the appropriate department with our call routing functionality using Interactive Voice Response (IVR). This intuitive system provides callers with an effortless and frictionless route, enhancing their overall customer experience. Our commitment to communication ensures streamlined processes, optimising accessibility for your clientele.
Gain deeper insights into the performance of your communication processes and discover optimisation opportunities to elevate your customer experience. Monitor call traffic, agent activity, peak call times, and days of highest call volume. This comprehensive view enables you to strategically adjust staffing levels as needed, ensuring responsiveness and efficiency. Our dedication to communication empowers you with the tools to fine-tune your operations for an enhanced customer experience.
We’ve been supporting organisations to overcome challenges, achieve their requirements and drive success.
Taking over 40,000 calls every day, Howdens needed a communication solution to enable remote staff and keep a high-level of customer service.
Barker & Stonehouse gained cost savings and increased network and IP telephony performance by consolidating to a single provider.
Faced with a complex legacy PBX system, Thompson Solicitors needed a communications solution to enable company growth with centralised, integrated system.
We initiate the process by comprehensively understanding the specific call functionality requirements of your business. Whether it’s enhancing customer experience through more efficient call handling or empowering your employees to collaborate seamlessly using advanced collaboration tools, our focus on communication ensures tailored solutions that cater to the unique needs of your organisation.
Establishing intelligent workflows as the foundation of your communication solution, we meticulously assess your existing hardware, processes, and call flows to introduce efficiencies. In the design phase, we conduct a comprehensive review of your current infrastructure and any pre-existing business systems that require integration. Through user trials, we guarantee the implementation of the right solution, supporting high adoption rates and user-friendly interfaces to enhance overall communication effectiveness. Our commitment to communication ensures a solution tailored to the unique needs of your business.
Every migration we undertake is meticulously planned, with numbers seamlessly ported to their respective users, and call flows strategically routed to meet your specific requirements. This meticulous approach is designed to minimise any potential impact on your day-to-day business communications, ensuring a smooth transition and uninterrupted connectivity. Our focus on communication guarantees a seamless and efficient migration process tailored to your business needs.
Ensure effective communication both now and in the future with our ongoing management. Our service managers are dedicated to optimising your business communication solution, conducting regular reviews that encompass:
Our focus on communication ensures that your business stays ahead, evolving with the dynamic landscape of effective and future-proof communication solutions
The telephony services we have are absolutely critical. If you have poor communications, call quality, and lines that don't work, then we'd lose reputation and business wouldn’t get done. We don't have to worry about any of that with Redcentric.