Boosting business with better complaint handling
The ability to swiftly identify and resolve customer complaints is a critical factor of success. It sets you apart from your competitors, enhances your customer satisfaction and improves employee...
The ability to swiftly identify and resolve customer complaints is a critical factor of success. It sets you apart from your competitors, enhances your customer satisfaction and improves employee...
While artificial intelligence is not new, recent advancements in generative AI have now made it far more accessible and generative AI tools are now widely used in both personal and professional...
In today’s fast paced world, seamless communication is crucial to ensuring efficient operations and excellent customer service. At Redcentric, we understand the challenges faced by organisations in...
With the recent launch of Akixi’s CX Analytics for Microsoft Teams, we’re excited to be the first partner to be able to deliver this innovative solution to market.
Reputation, retention, and customer satisfaction are the cornerstones of successful businesses, and delivering an exceptional customer experience to support this is paramount. Omnichannel solutions...
Omni-channel communication is a game-changer in handling increasing customer expectations and an increasing number of customer touchpoints.
Are you tired of the tedious process of recording messages for your phone system? We look at how our bespoke text-to-speech application can transform your telephony experience.
Is your contact centre rolling with omni-channel or hanging onto multichannel? Knowing the difference can make or break your customer experience and even impact your success. Dive in to find out why...
Microsoft Copilot's integration into Microsoft licensing packages and security best practices, positions Copilot AI companion for businesses.
In recent news, concerns have been raised about GP surgeries potentially earning nearly £1 billion from 'ghost patients'.
Redefine your customer support game with seamless omni-channel experiences. Learn why it's time to break free from siloed support systems.
Artificial intelligence assistance is the tool that will empower call agents to achieve customer service stardom. Read more here