Accuracy in patient records: the critical need
In recent news, concerns have been raised about GP surgeries potentially earning nearly £1 billion from 'ghost patients'.
In recent news, concerns have been raised about GP surgeries potentially earning nearly £1 billion from 'ghost patients'.
Redefine your customer support game with seamless omni-channel experiences. Learn why it's time to break free from siloed support systems.
Artificial intelligence assistance is the tool that will empower call agents to achieve customer service stardom. Read more here
The UK healthcare scene is in the midst of an exciting makeover. Healthcare providers in the UK are jumping headfirst into the world of omni-channel strategies to revamp patient care. They’re...
Healthcare is evolving. Discover how digital patient consultations is helping GP surgeries to meet growing demands.
As of 5th September 2023. communications providers can no longer make changes to their existing WLR estate. Discover what that means for you here
Discover your ideal video conferencing solution after BlueJeans. We help you to explore options, assess your conferencing needs.
Omnichannel cloud telephony will allow Medivet to rapidly onboard new sites and offer greater flexibility for customers. Read about Medivet's story here.
In this article we look at the various ways a Microsoft Teams Omnichannel solution can support you in enhancing your customer’s experience.
With growing digitisation, there’s no shortage of information you can find on the internet. But that’s led to information overload for many. Digesting, understanding and then distilling huge...
We were recently invited to celebrate success at an evening hosted by Megabuyte for 2021/22 award winners and alumni. Redcentric delivered a strong financial performance among its peers throughout the...
Thirty years ago, the customer service department was typically a binary play, handling posted letters or complaint forms and telephone calls. Twenty years ago, that world started to evolve, with...