ChatGPT – a tool for the times, but how can it be used within your organisation?
With growing digitisation, there’s no shortage of information you can find on the internet. But that’s led to information overload for many. Digesting, understanding and then distilling huge...
Celebrating success
We were recently invited to celebrate success at an evening hosted by Megabuyte for 2021/22 award winners and alumni. Redcentric delivered a strong financial performance among its peers throughout the...
Charting the ‘call to contact’ journey
Thirty years ago, the customer service department was typically a binary play, handling posted letters or complaint forms and telephone calls. Twenty years ago, that world started to evolve, with...
If only all carbon reduction was this eSIMple
Whether mandated by a formal ESG policy or merely prompted by a desire to ‘do their bit’, organisations are ramping up their sustainability and environmental action plans. The race is very much on...
Making the change to Microsoft’s New Commerce Experience
Microsoft has created the New Commerce Experience which is a change to their subscription model. Read about these changes and your new options here.
How to create a digital workspace
Productivity tools enable your teams to work better, but with various solutions available how do you start to create your digital workspace?
PSTN and ISDN switch-off
BT’s plan to decommission PSTN and ISDN lines will come into effect in 2025. To get prepared and to future-proof your infrastructure we’ve pulled together some key information you will need to...
4 ways Microsoft 365 can support retailers to provide excellent customer service
For retailers, providing excellent customer service is crucial. Discover how retailers using Microsoft Office 365 to deliver faster, more productive results.
3 ways technology can accelerate your onboarding and induction process
With the right technology, you can accelerate your onboarding and induction process. We look at three different ways to support your organisation.
Customer Experience – Call2Teams
Join our online demonstration on the 6th October at 2pm to discover how Microsoft Call2Teams creates better working efficiencies, allowing you to make external calls securely from a single...
Get your calls to work smarter for your legal firm
How can legal firms drive additional value from their Microsoft Teams investments? We look at overlaying new capabilities to optimise productivity, client service and revenues.
What should retailers look for in a Managed Services Provider?
The retail sector is increasingly focused on adding value, building resilience and delivering innovation, we look at why MSPs are an attractive option for retailers.