Meet rising customer expectations with AI-powered omnichannel contact centres - personalised, seamless, and scalable support across every channel, 24/7.
Find out how advanced call recording solutions help legal firms enhance client interactions, ensure compliance, and streamline operations in a complex regulatory landscape.
Discover how an omnichannel approach can transform public sector services to meet modern expectations, enhance accessibility, and build citizen trust.
The ability to swiftly identify and resolve customer complaints is a critical factor of success. It sets you apart from your competitors, enhances your customer satisfaction and improves employee...
While artificial intelligence is not new, recent advancements in generative AI have now made it far more accessible and generative AI tools are now widely used in both personal and professional...
In today’s fast paced world, seamless communication is crucial to ensuring efficient operations and excellent customer service. At Redcentric, we understand the challenges faced by organisations in...
With the recent launch of Akixi’s CX Analytics for Microsoft Teams, we’re excited to be the first partner to be able to deliver this innovative solution to market.
Reputation, retention, and customer satisfaction are the cornerstones of successful businesses, and delivering an exceptional customer experience to support this is paramount. Omnichannel solutions...
Omni-channel communication is a game-changer in handling increasing customer expectations and an increasing number of customer touchpoints.
Are you tired of the tedious process of recording messages for your phone system? We look at how our bespoke text-to-speech application can transform your telephony experience.
Is your contact centre rolling with omni-channel or hanging onto multichannel? Knowing the difference can make or break your customer experience and even impact your success. Dive in to find out why...
Microsoft Copilot's integration into Microsoft licensing packages and security best practices, positions Copilot AI companion for businesses.
In recent news, concerns have been raised about GP surgeries potentially earning nearly £1 billion from 'ghost patients'.
Redefine your customer support game with seamless omni-channel experiences. Learn why it's time to break free from siloed support systems.
Artificial intelligence assistance is the tool that will empower call agents to achieve customer service stardom. Read more here
The UK healthcare scene is in the midst of an exciting makeover. Healthcare providers in the UK are jumping headfirst into the world of omni-channel strategies to revamp patient care. They’re...
Healthcare is evolving. Discover how digital patient consultations is helping GP surgeries to meet growing demands.
As of 5th September 2023. communications providers can no longer make changes to their existing WLR estate. Discover what that means for you here
Discover your ideal video conferencing solution after BlueJeans. We help you to explore options, assess your conferencing needs.
Omnichannel cloud telephony will allow Medivet to rapidly onboard new sites and offer greater flexibility for customers. Read about Medivet's story here.
In this article we look at the various ways a Microsoft Teams Omnichannel solution can support you in enhancing your customer’s experience.
With growing digitisation, there’s no shortage of information you can find on the internet. But that’s led to information overload for many. Digesting, understanding and then distilling huge...
We were recently invited to celebrate success at an evening hosted by Megabuyte for 2021/22 award winners and alumni. Redcentric delivered a strong financial performance among its peers throughout the...
Thirty years ago, the customer service department was typically a binary play, handling posted letters or complaint forms and telephone calls. Twenty years ago, that world started to evolve, with...
Whether mandated by a formal ESG policy or merely prompted by a desire to ‘do their bit’, organisations are ramping up their sustainability and environmental action plans. The race is very much on...
Microsoft has created the New Commerce Experience which is a change to their subscription model. Read about these changes and your new options here.
Productivity tools enable your teams to work better, but with various solutions available how do you start to create your digital workspace?
BT’s plan to decommission PSTN and ISDN lines will come into effect in 2025. To get prepared and to future-proof your infrastructure we’ve pulled together some key information you will need to...
For retailers, providing excellent customer service is crucial. Discover how retailers using Microsoft Office 365 to deliver faster, more productive results.
With the right technology, you can accelerate your onboarding and induction process. We look at three different ways to support your organisation.
Join our online demonstration on the 6th October at 2pm to discover how Microsoft Call2Teams creates better working efficiencies, allowing you to make external calls securely from a single...
How can legal firms drive additional value from their Microsoft Teams investments? We look at overlaying new capabilities to optimise productivity, client service and revenues.
The retail sector is increasingly focused on adding value, building resilience and delivering innovation, we look at why MSPs are an attractive option for retailers.
Discover how you can use the Cisco Webex application to give you the flexibility to use Microsoft Teams for both internal and external calls.
During the global pandemic we look at how some organisations have been using technology to survive and set themselves up to thrive
Users want to work within a single interface across different devices for calling, messaging and meetings. Read how collaboration helps teams.
Organisations are becoming technology enabled to create the agility necessary to overcome the challenges of digital disruption. Read more here
How did organisations keep direct dials, hunt groups and compliance in place when enabled their staff to work from home? We discuss in our blog.
A managed service provider (MSP) is a company that manages a range of IT services and infrastructure on behalf of an organisation. Read more here
How are Call2Teams, PTSN capability from within MS Teams, helping organisations? We asked our customers their five key benefits.
In this blog we look how IP telephony supports agile working by using functionality such as call forwarding and hunt groups whilst working from home.
With organisations having to quickly mobilise unified communication tools to support home working, is now the time to review the security of these systems?
With Unity on a SIM, you can extend your company’s PBX into your employee’s mobile devices, keeping them connected to your customers. Discover how here.
Give your O365 users a Microsoft Teams PSTN calling function with Call2Teams™. There’s no doubt that Microsoft Teams has been a...
It’s fair to say that Covid-19 is probably the biggest stressor to hit business and society in peacetime. But whereas a decade ago the widespread call to work from home would have resulted in...
Over the past five years, with the maturing of G-Cloud and the Cloud First approach, and the more recent green light given by Government to the use of public cloud, the public sector, including the...
Migrating to an IP telephony solution doesn’t have to cause downtime or disruption. Our tips look at how you can migrate to a IP telephony system smoothly. 1. Develop a strategy based on...
We have the skills, the experience and the ability to deliver a ‘best fit’ meeting and collaboration solution for your business. Since the word ‘Skype’ became a slang term for a video call and...
Have a Vision Before you even get to define your business case, proactively engage with your end users to understand how they work today, find out what’s important and how the introduction of a...
According to recent research by CompTIA only 4% of firms have actually rolled out a full Bring Your Own Device (BYOD) policy. In it’s Third Annual Trends in Enterprise Mobility research, CompTIA...
We look at the features and benefits of the BT 21CN network as well as common questions about the service. 1. WHAT IS BT’S 21CN? BT is investing billions of pounds in changing out the various UK...
There’s no doubt that the advantages of SIP trunking over ISDN30 are being recognised but anecdotal evidence from our customers suggests that many network providers are reluctant to actively sell...
Communication technology is so ubiquitous in our personal lives that we forget it can be a challenge to implement effective communication technology in the workplace. Decades of siloed infrastructure...
An article in CRN argues that many users do not understand the risks of Internet telephony. The author, the CEO of a security consultancy, is right to be concerned about the complexities and...
2017 will be the adoption tipping point for Bring Your Own Device (BYOD) policies according to a recent Gartner report. In just three years from now we’ll see more employees accessing corporate...
Unified Communications (UC) solutions are moving into the cloud, at pace, and this year, with particular focus on collaboration as a UC adjunct, will function as the tipping point for this migration....