Modern legal and finance firms: How call recording and omnichannel contact centres drive client value
Discover how call recording and omnichannel contact centres drive client value in modern legal and finance firms.
The infrastructure imperative: How legal and finance firms are meeting client expectations in a digital world
Hybrid work, AI, and real-time collaboration are here, is your infrastructure fit for the future?
Enhancing customer experience: the strategic role of personalisation in omnichannel contact centres
Meet rising customer expectations with AI-powered omnichannel contact centres - personalised, seamless, and scalable support across every channel, 24/7.
How call recording and Geomant benefit legal firms
Find out how advanced call recording solutions help legal firms enhance client interactions, ensure compliance, and streamline operations in a complex regulatory landscape.
Meeting your citizens’ needs with omnichannel service
Discover how an omnichannel approach can transform public sector services to meet modern expectations, enhance accessibility, and build citizen trust.
Helping you to leverage AI for business efficiencies
While artificial intelligence is not new, recent advancements in generative AI have now made it far more accessible and generative AI tools are now widely used in both personal and professional...
Redcentric is first partner to deliver CX Analytics for Microsoft Teams to the marketplace in the UK
With the recent launch of Akixi’s CX Analytics for Microsoft Teams, we’re excited to be the first partner to be able to deliver this innovative solution to market.
Enhancing your customer experience with the latest omnichannel features
Reputation, retention, and customer satisfaction are the cornerstones of successful businesses, and delivering an exceptional customer experience to support this is paramount. Omnichannel solutions...
Enhance your call routing with Text-to-Speech
Are you tired of the tedious process of recording messages for your phone system? We look at how our bespoke text-to-speech application can transform your telephony experience.
Why Microsoft Copilot (Bing Chat Enterprise) is a real enabler for businesses looking to use AI
Microsoft Copilot's integration into Microsoft licensing packages and security best practices, positions Copilot AI companion for businesses.
Medivet partners with Redcentric to improve customer calling experience
Omnichannel cloud telephony will allow Medivet to rapidly onboard new sites and offer greater flexibility for customers. Read about Medivet's story here.
Omnichannel Microsoft Teams: Empowering your organisation to enhance customer experience
In this article we look at the various ways a Microsoft Teams Omnichannel solution can support you in enhancing your customer’s experience.
ChatGPT – a tool for the times, but how can it be used within your organisation?
With growing digitisation, there’s no shortage of information you can find on the internet. But that’s led to information overload for many. Digesting, understanding and then distilling huge...
If only all carbon reduction was this eSIMple
Whether mandated by a formal ESG policy or merely prompted by a desire to ‘do their bit’, organisations are ramping up their sustainability and environmental action plans. The race is very much on...
PTSN and ISDN Switch Off: What To Know and How To Prepare
BT’s plan to decommission PSTN and ISDN lines will come into effect in 2025. To get prepared and to future-proof your infrastructure we’ve pulled together some key information you will need to...
Get your calls to work smarter for your legal firm
How can legal firms drive additional value from their Microsoft Teams investments? We look at overlaying new capabilities to optimise productivity, client service and revenues.
What should retailers look for in a Managed Services Provider?
The retail sector is increasingly focused on adding value, building resilience and delivering innovation, we look at why MSPs are an attractive option for retailers.
What is a managed service provider?
A managed service provider (MSP) is a company that manages a range of IT services and infrastructure on behalf of an organisation. Read more here
How IP Telephony supports organisational agility and remote-working
In this blog we look how IP telephony supports agile working by using functionality such as call forwarding and hunt groups whilst working from home.