Boosting business with better complaint handling
The ability to swiftly identify and resolve customer complaints is a critical factor of success. It sets you apart from your competitors, enhances your customer satisfaction and improves employee...
The ability to swiftly identify and resolve customer complaints is a critical factor of success. It sets you apart from your competitors, enhances your customer satisfaction and improves employee...
While artificial intelligence is not new, recent advancements in generative AI have now made it far more accessible and generative AI tools are now widely used in both personal and professional...
As business needs continue to change, along with the needs and wants of your users, businesses need to look for innovative network solutions that can keep up in terms of performance, security, and...
Successful cyber-attacks continue to make headlines. Three different perspectives on recent events combine to shine a spotlight on one key area for focus and action: the role of the Executive and...
We understand that your customers’ experience is what matters to you. To help you improve your decision-making and provide transparency, we have significantly enhanced our MyMetrics reports...
About ESG Environmental, Social, and Governance (ESG) is a framework that helps organisations measure and manage their impact on the environment, society, and their own governance practices....
We can help you to complete your funding requests for the Gigabit Pathways initiative, supporting you in accessing improved connectivity to meet patient and digital transformation
Explore all there is to know about Microsoft Azure, including how it works, Azure’s services and features, and the benefits of this global cloud platform.
Akixi CX Analytics for Microsoft Teams is a game-changer for every single organisation that has invested in Microsoft Teams and wants greater visibility of calls to improve operational efficiency and...
With the recent launch of Akixi’s CX Analytics for Microsoft Teams, we’re excited to be the first partner to be able to deliver this innovative solution to market.
Today, organisations face increasing pressure to maintain and manage their IT infrastructure while concentrating on their core offer. Amidst rapid technological development in the Digital Age, it has...
Reputation, retention, and customer satisfaction are the cornerstones of successful businesses, and delivering an exceptional customer experience to support this is paramount. Omnichannel solutions...