Charting the ‘call to contact’ journey
Thirty years ago, the customer service department was typically a binary play, handling posted letters or complaint forms and telephone calls. Twenty years ago, that world started to evolve, with...
Thirty years ago, the customer service department was typically a binary play, handling posted letters or complaint forms and telephone calls. Twenty years ago, that world started to evolve, with...
Whether mandated by a formal ESG policy or merely prompted by a desire to ‘do their bit’, organisations are ramping up their sustainability and environmental action plans. The race is very much on...
How does IT build an agile operating model to support an ever-changing working environment? We look at some of considerations and blockers as organisations start their journey.
Productivity tools enable your teams to work better, but with various solutions available how do you start to create your digital workspace?
For retailers, providing excellent customer service is crucial. Discover how retailers using Microsoft Office 365 to deliver faster, more productive results.
With the right technology, you can accelerate your onboarding and induction process. We look at three different ways to support your organisation.
How can legal firms drive additional value from their Microsoft Teams investments? We look at overlaying new capabilities to optimise productivity, client service and revenues.
Discover how you can use the Cisco Webex application to give you the flexibility to use Microsoft Teams for both internal and external calls.
When looking towards the future and considering how your organisation can thrive, read our tips on reviewing and using technology to thrive
Users want to work within a single interface across different devices for calling, messaging and meetings. Read how collaboration helps teams.
How did organisations keep direct dials, hunt groups and compliance in place when enabled their staff to work from home? We discuss in our blog.
How are Call2Teams, PTSN capability from within MS Teams, helping organisations? We asked our customers their five key benefits.